6. Third-Party Suppliers
Please note that when you book services through the Software, the actual service is provided by a third-party Supplier, not us. This means the Supplier may have its own privacy practices and policies regarding how it handles your data. We recommend reviewing the Supplier’s privacy policy before completing a booking.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Payment Information
When you make a booking that requires payment, your payment information is processed securely by a third-party payment processor or the Supplier directly. We do not store your payment details, but we facilitate the transfer of payment information to the relevant third-party payment provider or Supplier.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Once your personal data is no longer needed, we securely delete or anonymise your data.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers.
In some circumstances you can ask us to delete your data: see paragraph 10 below for further information.
9. Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.
10. Your Data Protection Rights
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
a. Request access to your personal data (commonly known as a “subject access request”).This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
b. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
c. Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
d. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
e. You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.
f. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
g. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
To exercise these rights, please contact us at team@honne.io. We may ask for verification of your identity before processing your request.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
11. International Data Transfers
If you access the Software from outside Northern Ireland, please be aware that your personal information may be transferred to, stored, or processed in other countries where we or our service providers operate, where data protection laws may differ. By using the Software, you consent to such transfers, which are conducted in compliance with applicable data protection laws. Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring safeguards are in place in that we will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.
12. Children’s Privacy
The Software is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under the age of 18 has provided personal information, we will delete such data immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. It is your responsibility to review this policy periodically to stay informed about how we protect your information.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: